From Their Hands to Your Door
Shipping Information
The person who raised your beef is the person who packs your box. The fisherman who caught your salmon is the one who ships it. Every order goes directly from the producer's facility to your door.
Perishable Shipping
For meat, seafood, and frozen items. Shipped in insulated packaging with ice packs via UPS 2-3 Day Select.
- Ships Monday only (avoids weekend transit)
- Foil-lined insulated bag + ice packs
- 2-3 business day delivery
- Tracking number emailed when shipped
- Perishable Standard guarantee
Standard Shipping
For shelf-stable items like hot sauce, coffee, honey, mustard, BBQ sauces, popcorn, jerky, and freeze-dried products.
- Ships Monday, Wednesday, Friday
- Standard packaging
- 3-5 business day delivery
- USPS Priority Mail or UPS Ground
- Tracking number emailed when shipped
How Shipping Is Calculated
Weight-Based Tiers
Shipping cost is based on the total weight of items from each producer in your cart. Heavier orders move to higher shipping tiers.
Zone-Based Pricing
Rates vary based on distance between the producer and your delivery address. Closer zones = lower rates.
Per-Producer Shipping
Each producer ships independently. If you order from multiple producers, you'll have separate shipping charges for each.
Perishable Producer Rates
Rates shown are for the Northeast (NE) shipping zone. Your actual rate may vary based on distance.
Standard Producer Rates
Shelf-stable products ship via USPS Priority Mail or UPS Ground.
Shipping Tips
Combine items to save
Adding more items from the same producer may keep you in the same shipping tier. A 6 lb order and a 7 lb order cost the same to ship if they're in the same tier.
Perishable orders ship Monday
Place perishable orders by Sunday night for Monday shipment. Orders placed after Monday ship the following week.
Someone should be home
Perishable packages need to be brought inside promptly. If you're not home, consider having them delivered to your workplace.
Check free shipping items
Some products include free shipping. Look for the green 'Free Shipping' badge on product pages.
Important Shipping Notices
Estimated Delivery Dates
All delivery dates shown on this site are estimates only and are not guaranteed by Food Store Direct. Transit delays caused by weather, carrier issues, holidays, or other circumstances beyond our control do not constitute a breach of service.
Perishable Delivery Responsibility
It is your responsibility to provide an accurate shipping address and to be available to receive perishable shipments promptly upon delivery. FSD and its Producers are not responsible for product condition if a perishable package is left unattended after delivery (e.g., on a doorstep in heat).
Carrier Delays
If a carrier delay results in a perishable product arriving in a compromised condition, contact us within 48 hours at support@foodstoredirect.com with photos. We will work with the carrier and our shipping insurance provider to resolve the issue. See our Refund Policy for full details on eligibility.
Shipping Zones
Certain perishable products may be restricted to the 48 contiguous states depending on transit times to Alaska and Hawaii. Check individual product pages for shipping availability.
Ready to Order?
Shipping rates are calculated automatically at checkout. You'll see the exact cost before you pay.
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