Privacy Policy

Information you provide directly:

• Account information: Name, email address, and password when you create an account.
• Order information: Shipping address, billing address, phone number, and payment details. Payment card data is processed and stored exclusively by Stripe; FSD never sees or stores your full card number.
• Communications: Messages you send us via the contact form, email, or live chat, including your name and email address.
• Newsletter: Email address when you subscribe to our newsletter.

Information collected automatically:

• Usage data: Pages visited, products viewed, referring URL, browser type, device type, and general browsing behavior. We use this to improve the shopping experience.
• Cookies: We use essential cookies for cart functionality and session management. We may use analytics cookies (such as Google Analytics) to understand site traffic. You can disable non-essential cookies in your browser settings.
• IP address: Collected for fraud prevention and approximate geographic location (to calculate shipping estimates).

• Process and fulfill your orders, including coordinating with Producers for shipment.
• Send order confirmations, shipping notifications, and delivery updates.
• Respond to your inquiries and provide customer support.
• Send newsletters and promotional emails, but only if you have opted in. You can unsubscribe at any time via the link in every email.
• Improve our website, products, and services.
• Prevent fraud, detect abuse, and maintain platform security.
• Comply with legal obligations.

We share your personal information only as necessary to fulfill your orders and operate our business:

• Producers: We share your shipping name and address with the Producer(s) fulfilling your order so they can ship your products. Producers do not receive your payment information.
• Payment processor (Stripe): Stripe processes all payment transactions. Stripe's privacy policy governs their use of your data.
• Shipping carriers (UPS, USPS, FedEx): We share your name and shipping address with carriers for delivery.
• Shipping platform (Shippo): We use Shippo to manage shipping labels and insurance. Shippo receives the minimum information necessary to create shipping labels.
• Analytics (Google Analytics): We may share anonymized usage data with Google Analytics to understand site traffic. This data cannot be used to personally identify you.

We never sell, rent, or trade your personal information to third parties for marketing purposes. Period.

We use industry-standard security measures to protect your data, including SSL/TLS encryption on all pages, secure payment processing through Stripe (PCI-DSS compliant), and access controls limiting who can view customer information.

While we take reasonable precautions, no method of internet transmission or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

We retain your account and order information for as long as your account is active or as needed to provide you services, comply with legal obligations, resolve disputes, and enforce agreements. If you request account deletion, we will delete your personal data within 30 days, except where we are required by law to retain certain records (e.g., tax and accounting purposes).

You have the right to:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data, subject to legal retention requirements.
• Opt-out: Unsubscribe from marketing emails at any time.
• Portability: Request your data in a commonly used, machine-readable format.

To exercise any of these rights, contact us at support@foodstoredirect.com. We will respond within 30 days.

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will delete it.

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and share, the right to request deletion, and the right to opt out of the sale of personal information. As stated above, we do not sell your personal information. To exercise your CCPA rights, contact us at support@foodstoredirect.com.

We may update this Privacy Policy from time to time. Changes take effect when posted to this page. We encourage you to review this page periodically. Your continued use of the platform after changes constitutes acceptance of the updated policy.

Food Store Direct LLC
Omaha, Nebraska
support@foodstoredirect.com
(402) 263-0200